Last updated: May 16, 2026
These Terms of Use ("Terms") govern your use of QueueUp, a hosted waitlist service offered at getqueueup.com, including the dashboard panel, the public API, the embed widget, and the hosted status page (together, the "Service"). QueueUp is operated by Abdullah Canakci as a sole proprietor in Turkey ("QueueUp", "we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and your organization.
You must be at least 18 years old to use the Service. If you sign up on behalf of an organization, you confirm that you have authority to bind it to these Terms. Account information must be accurate and kept up to date. You are responsible for the actions taken under your account and for keeping your credentials confidential.
Plans and current pricing are described at getqueueup.com and in the panel billing view. Billing is handled by Polar (our merchant of record), which invoices you, processes payment, and remits applicable taxes. You authorise recurring charges at the interval you select.
If your payment fails, your account reverts to the Free plan at the end of the paid period, and features that are not available on the Free plan, including outbound integrations, are paused until billing is restored. Plan upgrades take effect immediately on a prorated basis; plan downgrades take effect at the end of the current paid period.
Prices are exclusive of value-added tax, sales tax, and other applicable taxes, which Polar charges where required. Reverse-charge rules apply to qualifying EU business customers, subject to Polar's billing flow.
For as long as your subscription is active and in good standing, we grant you a non-exclusive, non-transferable, worldwide right to use the Service for your business purposes, including embedding the Embed Widget on origins you own or are authorised to use and that are listed in your waitlist's origin allowlist.
You are the controller of Subscriber personal data; we are the processor. The Data Processing Addendum at Annex A applies. You will:
You will not:
We process Subscriber personal data only on your documented instructions, as set out in Annex A. We maintain confidentiality, appropriate technical and organisational measures, and the subprocessor list published in the Privacy Policy. We will notify you of a confirmed breach of unencrypted Subscriber personal data without undue delay and, where feasible, within 72 hours of becoming aware of it.
Our current subprocessors are listed in the Privacy Policy. We may add or replace a subprocessor with at least 30 days' prior notice through the panel or by email. You may terminate your subscription without penalty if you object to a new subprocessor on legitimate data-protection grounds and we are unable to resolve the objection.
We use commercially reasonable efforts to keep the Service available. We do not commit to a formal uptime service level at this time. Scheduled maintenance will be announced where practical.
You may cancel your subscription at any time through the Polar billing portal. Your access continues until the end of the current paid period.
We may suspend or terminate your access if you breach these Terms, if your payment is more than 30 days overdue, or if your activity threatens the Service or other Tenants. Except in emergencies, we will give you at least 7 days' notice and an opportunity to cure.
After termination you have 30 days to export your data through the panel. After that period we may delete it. Backups expire on a rolling schedule.
We own the Service, the panel, the API, the Embed Widget, the documentation, and all related intellectual property. You own the Tenant Content you submit (waitlist names, subscriber lists, theme settings, copy, integration configuration). You grant us a non-exclusive licence to host, copy, transmit, display, and otherwise process the Tenant Content solely to provide the Service. Any feedback you give us about the Service may be used by us without restriction.
Each party will protect the other's non-public information with at least the same degree of care it uses for its own confidential information, and will not use it except to perform under these Terms.
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Our anti-abuse measures are best-effort and do not guarantee zero spam, perfect deliverability, or that every disposable email will be blocked.
To the maximum extent permitted by law, our aggregate liability for any and all claims arising out of or relating to these Terms or the Service is capped at the total fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for any indirect, consequential, incidental, special, exemplary, or lost-profits damages. Nothing in this section limits liability that cannot be limited under applicable law.
You will defend, indemnify, and hold us harmless against third-party claims arising from your unlawful use of the Service, your Tenant Content, or your collection or use of Subscriber data. We will defend, indemnify, and hold you harmless against third-party claims that the Service itself, when used as permitted, infringes a valid third-party intellectual property right.
We may update these Terms from time to time. We will publish the updated version at getqueueup.com/terms-of-use and, for material changes that adversely affect Tenants, give at least 30 days' notice through the panel or by email before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.
These Terms are governed by the laws of the Republic of Turkey. The courts of Istanbul (Çağlayan) Central Courthouse have exclusive jurisdiction, except where mandatory consumer-protection rules entitle a consumer in another jurisdiction to bring claims in their local courts.
Notices to QueueUp should be sent to support@getqueueup.com. Notices to you will be sent to the email address on your Clerk account or your billing portal.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our prior written consent, except to a successor in a corporate transaction. These Terms (together with the Privacy Policy and Annex A) constitute the entire agreement between us regarding the Service.
This Annex A forms part of the Terms of Use and applies whenever QueueUp processes personal data on behalf of a Tenant.
Subject matter. Subscriber personal data submitted through QueueUp by or on behalf of the Tenant.
Duration. For the duration of the Tenant's use of the Service, plus the data export and deletion periods set out in Section 10.
Nature and purpose. Processing Subscriber personal data to operate the Tenant's waitlist, deliver transactional email where configured, and otherwise provide the Service.
Categories of personal data. Email address, signup timestamp, signup origin, referral code, position-influencing score, status link token, and confirmation token (where email confirmation is enabled). Transient signals (IP, User-Agent, country code) are inspected per request and used only for anti-abuse.
Categories of data subjects. Prospective customers and other individuals who choose to join the Tenant's waitlist.
Processor obligations (Article 28 GDPR).
International transfers. Where personal data is transferred to a subprocessor outside the European Economic Area, we rely on the European Commission's Standard Contractual Clauses, supplemented as necessary by the UK International Data Transfer Addendum and by the EU-US Data Privacy Framework where the subprocessor self-certifies. Copies of the relevant transfer mechanism are available on request.
Breach notification. We will notify the Tenant without undue delay, and where feasible within 72 hours, after becoming aware of a confirmed personal data breach affecting Subscriber personal data.
